desotech

Docker Authorized Training Partner. DevOps, AWS, Microsoft and Google Cloud.

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Descrizione

panoramica del corso:

[/vc_column_text][vc_separator][vc_column_text]Il corso fornisce ai partecipanti le conoscenze necessarie ad eseguire il supporto e a risolvere i problemi relativi all’installazione di Windows 10 su PC e altri dispositivi, in un ambiente Windows Server.[/vc_column_text][vc_column_text]

Destinatari

il corso è rivolto a:

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  • Enterprise Desktop Support Technician (EDST) impegnati in support Tier 2 su Windows 10;
  • professionisti IT interessati ad approfondire il supporto su Windows 10;
  • candidati all’esame 70-697 Windows 10 Configuring.

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Obiettivi

al termine del corso i partecipanti saranno in grado di:

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  • Risolvere problemi di installazione su PC Windows 10
  • Risolvere problemi relativi ad hardware
  • Eseguire il troubleshooting da remoto
  • Risolvere problemi di connettività
  • Affrontare errori di configurazione e GPO
  • Impostare correttamente i profili utente
  • Risolvere problemi relativi alla connessione remota
  • Risolvere problemi di accesso alle risorse su computers domain-joined e non domain-joined
  • Eseguire correttamente l’installazione di applicazioni
  • Ripristinare un PC Windows 10

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Pre-requisiti

per partecipare al corso:

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  • conoscenza di Networking fundamentals: Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), e Domain Name System (DNS).
  • conoscenza dei principi di Microsoft Active Directory Domain Services (AD DS)
  • comprensione di component PKI
  • Fondamenti di Windows Server 2012
  • Fondamenti di Microsoft Windows Client o conoscenza appresa con i MOC: 20697-1 Installing and Configuring Windows 10  e 20697-2 Deploying and Managing Windows 10 Using Enterprise Services

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Certificazione

Questo corso prepara ai seguenti esami ed è valido per le seguenti certificazioni:

[/vc_column_text][vc_separator][vc_column_text]Esame 70-697 Windows 10 Configuring[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_tta_accordion active_section=”1″ title=”Moduli”][vc_tta_section title=”Module 1: Implementing a Troubleshooting Methodology” tab_id=”1545399263989-596e8ebe-b74d”][vc_column_text]

  • Overview of Windows 10
  • Introduction to the EDST Job Role
  • Overview of the Troubleshooting Steps
  • Troubleshooting Tools

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Module 2: Troubleshooting Startup Issues” tab_id=”1545399264009-a2590890-1fe1″][vc_column_text]

  • Overview of the Windows 10 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues
  • Recovering BitLocker-Protected Drives

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Module 3: Troubleshooting Hardware and Device Drivers” tab_id=”1545399316031-3ebfc0e8-0d4e”][vc_column_text]

  • Troubleshooting Device Driver Failures
  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Monitoring Reliability
  • Configuring the Registry

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Module 4: Troubleshooting Remote Computers” tab_id=”1545399330284-e91c0649-dbd5″][vc_column_text]

  • Using Remote Desktop
  • Using Remote Assistance
  • Remoting with Windows PowerShell

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Module 5: Resolving Network Connectivity Issues” tab_id=”1545399350315-1e63f1a8-7514″][vc_column_text]

  • Determining Network Settings
  • Troubleshooting Network Connectivity
  • Troubleshooting Name Resolution

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Module 6: Troubleshooting Group Policy” tab_id=”1545399352095-3e184efd-43ac”][vc_column_text]

  • Overview of Group Policy Application
  • Resolving Client Configuration Failures and GPO Application Issues

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Module 7: Troubleshooting User Settings” tab_id=”1545399370036-0e82a5ef-4d4c”][vc_column_text]

  • Troubleshooting Sign In Issues
  • Troubleshooting the Application of User Settings

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Module 8: Troubleshooting Remote Connectivity” tab_id=”1545399387726-9370496d-2a8f”][vc_column_text]

  • Troubleshooting VPN Connectivity Issues
  • Troubleshooting DirectAcce

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Module 9: Troubleshooting Resource Access Within a Domain” tab_id=”1545399389259-09d1ff63-009b”][vc_column_text]

  • Troubleshooting File Permissions Issues
  • Recovering Files Encrypted by EFS
  • Troubleshooting Issues with Printer Access

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Module 10: Troubleshooting Resource Access for Non Domain Member Clients” tab_id=”1545399410788-191e2c12-dd03″][vc_column_text]

  • Configuring and Troubleshooting Work Folders
  • Configuring and Troubleshooting OneDrive Access

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Module 11: Troubleshooting Applications” tab_id=”1545399422996-62b15ce6-e39c”][vc_column_text]

  • Troubleshooting Desktop App Installation Issues
  • Troubleshooting Desktop Apps
  • Managing Windows Store Apps
  • Troubleshooting Access to Company Web Applications

[/vc_column_text][/vc_tta_section][vc_tta_section title=” Module 12: Maintaining Windows 10″ tab_id=”1545399434288-f1cf62c3-a946″][vc_column_text]

  • Managing and Troubleshooting Windows Activation
  • Monitoring and Troubleshooting Computer Performance
  • Applying Applications and Windows Updates

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Module 13: Recovering Data and Operating System” tab_id=”1545399450501-a2a32f62-1ee6″][vc_column_text]

  • File Recovery in Windows 10
  • Recovering an Operating System

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